Return Eligibility

You can request a return or replacement if:

• You receive a damaged or defective product

• The product you receive is different from what you ordered

• You report the issue within 3 days of receiving the item

To be eligible for a return:

• The product must be unused, undamaged, and in its original packaging

• All tags, accessories, or free items received with the product must be included

Products that are opened, used, or physically damaged by the customer are not eligible for return.

Refund Process

Once we receive and inspect the returned item, we will notify you about the refund status. If approved:

• Refunds for Cash on Delivery (COD) orders will be processed through bKash, Nagad, or bank transfer within 5 to 7 working days

• Refunds for online payment orders will be returned to the same payment method used during purchase

Refund time may vary depending on your payment provider’s processing time.

Replacement Policy

If you prefer a replacement instead of a refund, we will send a new product once the returned item is received and verified. Replacement depends on product availability in our stock.

Non-Returnable Items

Some items cannot be returned due to hygiene or safety reasons, such as:

• Baby food or feeding accessories

• Personal care and grooming items

• Opened or used electronic gadgets

How to Request a Return

To initiate a return or refund request, please contact us at sales@dazzbazar.com with your order number, product name, and a clear photo of the item received. Our support team will review your request and guide you through the next steps.

We value your trust and promise to handle every return or refund request with fairness and transparency.

DazzBazar.com – Your trusted online shopping partner in Bangladesh.